Carlton Court, Torquay

This luxury, detached Victorian villa with beautiful private gardens, is set in a peaceful part of Torquay, a short walk from Torquay's conference centre and Abbey Sands beach, the harbour and town centre.

Carlton Court has undergone a substantial transformation over the past 6 months which gave them a prestigious ‘5-star Guest Accommodation’ award from Visit Britain - one of the very few to be awarded 5 stars in Torquay. The award reflects exceptional standards of quality in the accommodation, hospitality, facilities and service.

Nearby are the Torquay Riviera Conference Centre, the sports centre with indoor swimming pools, and Torre Abbey with its beautiful gardens, including pitch and putt, tennis and bowls. The beautiful thatched village of Cockington is only a mile from the hotel, with its attractive lakes and gardens

Please note that The Carlton Court is entirely non-smoking, does not cater for children or pets.

Accommodation is normally available by 13.00. Early arrivals may use facilities and leave luggage with reception and their car in the car park.

Rooms are to be vacated by 10:30. Luggage may be left with reception.

Breakfast is served from 08.30 to 09.30 (earlier if requested the night before).

General

• All Public and Private spaces non-smoking,
• Valet Parking,
• Luggage Storage,
• Safety Deposit Box.

Services

• Free Wi-Fi Internet Access Included,
• Fax/Photocopying,
• Internet Services,
• Wi-Fi/Wireless LAN.

Important! Some policies may vary from these depending on your room, date and rate selection. Please check the room information when booking.

Children and extra beds

Children cannot be accommodated at the hotel. Baby cots are not available. Extra beds are not available. There is no capacity for extra beds/cots in the room.

Check In / Check Out

• You may check in from 13:00 hours until 00:00 hours.
• You must check out by 10:30 hours.

Cancellations

If cancelled up to 10 days before date of arrival, no fee will be charged. If cancelled up to 7 days before date of arrival, a fixed amount of GBP 25.00 will be charged. If cancelled up to 2 days before date of arrival, a fixed amount of GBP 50.00 will be charged. If cancelled later or in case of no-show, 50 percent of all nights will be charged.

To cancel an existing booking please go to the Cancellation page.

Extra Charges

VAT is included. Service charge is included. City/tourist tax is not applicable.

Parking

Free Public parking is possible on site.

Pets

Pets are not allowed.

Internet

Wireless internet is available in the entire hotel and is free of charge.

Deposit

No deposit will be charged.

Children and extra beds

Children cannot be accommodated at the hotel. Baby cots are not available. Extra beds are not available. There is no capacity for extra beds/cots in the room.

Payment - We accept

• Visa,
• Maestro,
• MasterCard,
• American Express.

Bookings must be confirmed by a credit or debit card with all relevant information. Money will not be debited until the account becomes payable. We simply obtain an authorisation from the card provider. For cheque or cash payments, please send a 25% deposit to confirm the booking. Deposits are normally non-refundable.

Contact us immediately if you have to cancel. Your cancellation is effective from the date we receive notification in writing. If we are able to re-let the room, a pro-rata refund will apply.

Accounts are payable in full the night before departure. We accept MasterCard, Visa, Maestro, Solo, American Express and Switch. If whole payment is to be by cheque it must be with a cheque guarantee card or be sent in advance in time to clear before arrival. (minimum of 4 working days)

We reserve the right to refuse anyone who in our opinion, is not suitable. In such cases all charges will be refunded in full. We also have the right to discontinue to accommodate any person who, in our opinion, behaves unreasonably, damages property, is a danger to or significant annoyance to others. In this event no refund will be due. We do not take single sex parties regardless of how many in the group. Any groups booking on the internet will be turned away at the door with no refund due. (No exceptions).